Rose in a glass dome

If your item arrives damaged, please email us at info@xqsit.co.uk with your full name and an attached photo of the damage as this has to be reported to the courier straight away.

 

If you are not satisfied with your order, we will accept exchange or refund, provided it is returned to us in resallable condition within 14 days of delivery.

 

1. Email us at info@xqsit.co.uk stating the reason for your return and your preference as to whether you'd like a refund or exchange. 

 

2. Pack the item ideally in the same box with same padding that it arrived in. Add a note with your name and order number inside the box. Please note that damaged/lost items won't be accepted therefore courier with insurance/signed for is recommended.

 

3. Return to XQSIT LIMITED, Unit 5, Martinbridge Trading Estate, Lincold Road, Enfield, EN1 1SP. 

 

4. Once returned item is received and in satisfactory condition, refund or exchange will be processed within 5 working days

 

When you buy online, you have additional rights as a consumer under the Consumer Contracts Regulations.

 

This page forms part of our Terms & conditions.

 

This policy does not affect your statutory rights.

Standard GB delivery: Free (insured delivery by courier 2-4 working days)

Express GB delivery: £6.60 (insured delivery by courier 1-2 working days)

Free Express GB delivery on orders over £100.00